Harmonizing control in a phased approach

Evolving from an internal APOC to a newly constructed,
external partner – inclusive operations center

Client

Stuttgart Airport, Stuttgart (Germany)
June 2024 – November 2024

Objective

Stuttgart Airport sought to enhance its operational coordination by transitioning from two decentralized
coordination centers—one for airside and one for terminal processes—to a centralized Airport Operations Centre (APOC). This transformation aimed to improve collaboration with stakeholders and
optimize decision-making.

Due to location constraints, Stuttgart Airport adopted a two-step approach:

An initial APOC version within an existing coordination center, primarily involving internal
stakeholders, to establish a solid foundation
A second, fully realized APOC in a newly constructed facility, incorporating external
stakeholders.

Although existing systems and structures were in place, Stuttgart Airport required expert guidance in shaping a comprehensive APOC strategy, integrating stakeholder collaboration, and aligning the transformation with organizational and operational needs. Airport Intelligence supported Stuttgart Airport by:

Defining the vision and ambition for the new APOC
Mapping the roles, responsibilities, and interactions within the APOC
Outlining a phased implementation roadmap for the current and future locations

Add Your Heading Text Here

Airport Intelligence guided Stuttgart Airport through a structured, step-by-step approach to ensure the
realization of its APOC vision. The project delivered:

A clear APOC framework based on:
- People and organization: Defined roles, responsibilities, and structure
- Systems and tools: Assessment of current tools and future requirements
- Infrastructure: Designed APOC layout and functional requirements for both interim and permanent locations
A tailored change management program to onboard internal stakeholders and facilitate the transition
- Engaging HR teams and unions in discussions on organizational impact
- Initiating stakeholder onboarding through change management initiatives.
A high-level benefit analysis and feasibility study to ensure strategic alignment.
A structured roadmap for the phased APOC implementation
- Including coordinating with technical teams to prepare for construction of the new APOC
- Starting by a validation & review of the APOC concept with management

By aligning project milestones with real-time insights and implementation progress, Stuttgart Airport has already begun its transition towards a more integrated, data-driven, and proactive operational coordination model.