Harmonizing control in a phased approach

Evolving from an internal APOC to a newly constructed,
external partner – inclusive operations center

Client

Stuttgart Airport, Stuttgart (Germany)

Objective

Stuttgart Airport sought to enhance its operational coordination by transitioning from two decentralised coordination centers—one for airside and one for terminal processes—to a centralised Airport Operations Centre (APOC).This transformation aimed to improve collaboration with stakeholders and optimise decision-making.

Due to location constraints, Stuttgart Airport adopted a two-step approach:

An initial APOC version within an existing coordination center, primarily involving internal
stakeholders, to establish a solid foundation
A second, fully realized APOC in a newly constructed facility, incorporating external
stakeholders.

Although existing systems and structures were in place, Stuttgart Airport required expert guidance in shaping a comprehensive APOC strategy, integrating stakeholder collaboration, and aligning the transformation with organisational and operational needs. Airport Intelligence supported Stuttgart Airport by:

Defining the vision and ambition for the new APOC
Mapping the roles, responsibilities, and interactions within the APOC
Outlining a phased implementation roadmap for the current and future locations

Project outcome

Airport Intelligence guided Stuttgart Airport through a structured, step-by-step approach to ensure the
realisation of its APOC vision. The project delivered:

A clear APOC framework based on:
- People and organization: Defined roles, responsibilities, and structure
- Systems and tools: Assessment of current tools and future requirements
- Infrastructure: Designed APOC layout and functional requirements for both interim and permanent locations
A tailored change management program to onboard internal stakeholders and facilitate the transition through:
- Engaging HR teams and unions in discussions on organisational impact
- Initiating stakeholder onboarding through change management initiatives.
A high-level benefit analysis and feasibility study to ensure strategic alignment
A structured roadmap for the phased APOC implementation
- Including coordinating with technical teams to prepare for construction of the new APOC
- Starting by a validation & review of the APOC concept with management

By aligning project milestones with real-time insights and implementation progress, Stuttgart Airport has already begun its transition towards a more integrated, data-driven, and proactive operational coordination model.